Have you ever sat down to analyze the number of unimportant calls you receive in one day? Think about the amount of time you waste responding to those calls. You will be amazed at how many hours are lost. This time could have been better spent on your work. That’s why Call Screening is handy because you can check the calls you receive and not answer them if necessary. In addition, there are other advantages to screening incoming calls that you will learn in this article.
Identifying the caller
You may wonder if it is not illogical to set up a call screening if you already have a caller ID. Caller ID show you the number of the caller, but during screening, you can see both the number and the name of the caller. This shows you who is calling and whether you should answer or not. You can check who called you on a website like check-caller.net.
If you want to reject calls for a specific period of time
Sometimes you have published a product and receive an overwhelming number of calls, most of which are complaining about either poor service or poor quality. During this time, you can reject the calls and instead play an automated message that prompts callers to be patient while you work on the matter. This would help you not to waste time answering calls that require a solution that you don’t have at the moment.
Your company will undoubtedly receive calls from time to time that are not relevant and, therefore, a waste of time. Sometimes you can get hundreds of calls from telemarketers, jokers, or just troublemakers – people who don’t have good intentions. This could affect your work and even lower the morale of your employees. Call screening saves you these circumstances. You can block the postcode, area code, or particular areas as needed. If you receive numerous calls from telemarketing companies, use the automatic identification function. This helps to check the caller and all telemarketer numbers. Reduce the disruption from telemarketers and improve your efficiency and productivity.
Sending low-priority calls to voicemail
Calls can be prioritized based on how valuable they appear to the business. Imagine you have two callers, one calling to confirm that they have received the product you sent them. Another caller wants to place an order. Both calls are important, but the priority of the person placing an order is higher. All calls are important, but because you have little time, you need to prioritize the more important one. This means that you direct the less valuable people to the voicemail. To do this, take your time later and check the request after taking care of the more critical people.
Call screening is a perfect way to ensure that you prioritize valuable calls and avoid time-consuming distractions.