MetaDialog: Addressing Customer Service Challenges through AI-Powered Support Solutions
If your business is in call centers, you constantly meet frustrated clients. Every day, you are in a whirlpool of events: listening to complaints, solving problems, and trying to improve the situation. A key conclusion can be drawn from all this fuss: clients do not like to talk about their issues repeatedly. They feel as if they are stuck in an endless loop, which is the top cause of customer frustration reported by 79% of users. Reducing stress when trying to solve client problems may be an overwhelming task. Let’s talk about the most significant customer service problems and how to solve them with conversational artificial intelligence (AI) from MetaDialog.