If you’re managing a moving company, you of all people would most likely be the one who knows that it’s best to maintain good relationships with clients. Word spreads fast, and we know bad service can definitely shut down any business. And for moving companies, good publicity is just as important as maintaining client safety during the entirety of their move – be it a house move or an office move. This brings us to our next question – as moving companies, how exactly can we help ensure our clients and their belongings remain safe for the duration of the move? Here are some quick tips you can follow:
- Clarify your client needs, requirements, and specifications. One of the first things you should do to ensure your client’s safety – especially with regards to their belongings – is to be sure with the specifics of their move. Clarify not just the terms of your pay, but also what items they want to be transported, if they have certain ways for certain items to be packed, and if they have a layout of how they want their belongings to be placed to the house or the office. This allows you to be able to plan the way you’ll be packing their belongings that accommodates their needs and still adheres to safety standards.
- Check out the licensure and certification requirements in the destination area, city, state, or region. Regardless of whether you’re conducting an office move or a house move, it’s important to make sure you and your team have the appropriate certification, licensure, and even requirements to work in the destination of your choice. This is especially important for long-distance moves, if you’re cross country movers, or if you’re doing moves that need you to move from state to state. Different areas may have different requirements for professional services, so it helps to ensure you’re cleared to work in that particular destination to avoid conflict with your clients.
- Follow safety requirements for your particular move and destination. Aside from clarifying whether you need to have special certificates to move to a particular area, you need to check that you’re following safety protocols as prescribed by your company, your regulatory body, and even as directed by your destination state. These can range from a load of your cargo trucks down to the way your client’s belongings are packed. This might seem a bit overkill for some, but it’s important to follow these safety procedures to avoid breaking your client’s belongings and avoid dealing with the hassle of reports and complaints.
- Ensure you have adequate supplies of packing and storage materials. If your moving company also provides moving and storage service, it’s important to maintain an inventory of supplies so you can perform these services without worrying that things like packaging tapes, boxes, and even containers are going to run out. If your supplies have gone to around a quarter of your original stock, make sure to perform adequate restocking. This ensures you can keep your client’s belongings properly packed and protected throughout the travel.
- Be sure to observe proper packing and storage, and transportation procedures. Your moving company likely has a set protocol and standard operating procedures set for your clients and their moves. Make sure these are followed to the letter to ensure their belongings are properly transported, and that the things they own are properly packed and stored in your moving vehicles. If you notice any mishaps in your operating procedures, be sure to perform assessments and checks that can help figure out what needs to be improved in your processes.
Safety in Moves: Keep Your Clients Safe in Their House Move
With the above tips in mind, it’s important to understand that it’s our responsibility as movers to ensure safe transportation not just of our clients’ belongings, but our clients ourselves. We should maintain good communication with our clients, and to ensure our clients’ belongings are properly placed, packed, and transported to their new home or office. Hopefully, the above tips have been able to provide adequate information and advice as to what we can do to provide adequate assistance and top-notch service for the safety of our clients.